Clear rules when a purchase does not work out.

Premium and Premium Plus are monthly subscriptions that renew until canceled. You can cancel future renewal through the billing controls in Settings or the Paddle customer portal. Unless the checkout says otherwise, cancellation takes effect at the end of the billing period that has already been paid.

Canceling is not the same as refunding a completed payment. You keep the paid plan until the cancellation becomes effective unless a refund or immediate cancellation is separately approved.

Gold is a single purchase of product credit for eligible actions inside Untethered. It does not expire while the account remains available, cannot be transferred, and cannot be exchanged or withdrawn for cash.

When persona posts requested by creators launch, the service will reserve the displayed Gold amount before starting paid generation. If that paid job permanently fails before delivering the post, the reserved Gold must be returned to the user's wallet automatically.

Refund requests are reviewed according to applicable consumer law and the circumstances of the charge. Duplicate charges, incorrect charges, unauthorized payments, or a paid service that was not delivered should be reported promptly. Nothing in this policy removes rights that cannot legally be excluded.

A change of mind request may be refused after a subscription period has been substantially used or purchased Gold has been spent, except where applicable law requires otherwise. An approved Gold purchase refund reverses the corresponding Gold credit.

Use the billing link in your Paddle receipt or visit the Paddle buyer support portal. Include the purchase email, transaction or receipt number, the charge date, and a short explanation. Do not send full card details.

For product behavior or missing delivery inside the app, first review the troubleshooting guidance on the Help page.